Community Facilities Management (CFM) goes above and beyond to deliver a premium concierge service, ensuring a continuous human touch in high-end residential apartment living. Our goal is to maintain the security integrity of your building while seamlessly integrating and enhancing the current building management services provided.

With a focus on prominent, iconic properties, CFM provides experienced and trained personnel who display a standard of service, style, and meticulous attention to detail found in high-end buildings worldwide. Our professional front desk team adds a touch of luxury and warmth to your property, recognising that coming home should be an absolute pleasure where first impressions truly count. Our dedicated concierge service goes the extra mile to satisfy all the needs of residents, providing a second-to-none experience.

With a sustainable 24/7 service, CFM concierges are well-trained in ensuring the safety and well-being of residents throughout the building. They are responsive and helpful, creating a welcoming atmosphere for residents and their guests whenever they enter the premises.

Our comprehensive concierge service includes:

1. Monitoring Surveillance Cameras: Our vigilant concierge staff keeps a close eye on surveillance cameras, maintaining a secure environment within and around the building.

2. Securing the Lobby: We prioritise the security of your building by implementing robust measures to secure the lobby area, ensuring controlled access and a safe environment for residents and visitors.

3. Maintaining a Security Presence: Our concierge team maintains a visible security presence, deterring potential threats and ensuring peace of mind for residents.

4. Accepting Deliveries: We take care of accepting deliveries on behalf of residents, providing a convenient and secure solution for package management.

5. Handling Resident Requests: Our attentive concierge staff is ready to assist residents with their requests, whether it's arranging maintenance services, coordinating appointments, or providing information.

6. Greeting Residents and Guests: We warmly greet residents and guests, creating a welcoming atmosphere and setting a positive tone for their experience within the building.

7. Other Administrative Duties: Our concierge team also handles various administrative duties, such as managing access control systems, maintaining records, and facilitating communication between residents and management.